Privacy Policy
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MedFix www.md-fix.com is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your personal information, including sensitive health information, in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth).
1. Collection of Personal Information
We collect personal information that is reasonably necessary for us to provide our services, including online consultations and transformative/educational programs. This may include, but is not limited to:
- Identification Information: Name, date of birth, address, email address, phone number.
- Health Information: Medical history, dietary habits, lifestyle information, symptoms, diagnoses, and treatment plans relevant to metabolic health, longevity, and autoimmune conditions. This is considered sensitive information under the Privacy Act.
- Payment Information: Details required for processing payments for services and programs.
- Technical Data: IP address, browser type, operating system, and website usage data collected through cookies and analytics tools.
We collect personal information directly from you when you:
- Register for an online consultation or program.
- Complete health questionnaires or intake forms.
- Communicate with us via email, phone, or our website.
- Subscribe to our newsletters or marketing communications.
2. Use and Disclosure of Personal Information
We use your personal information for the following purposes:
- To provide clinical nutrition services, including online consultations and personalized dietary advice.
- To deliver and improve our transformative/educational programs.
- To communicate with you regarding your appointments, programs, and health progress.
- To process payments and manage our business operations.
- To comply with legal and regulatory obligations, including those set by ANTA.
- For internal record-keeping and administrative purposes.
- For direct marketing, where you have consented to receive such communications.
We will not disclose your personal information to third parties without your consent, except where:
- Required by law (e.g., subpoena, court order).
- Necessary to prevent a serious threat to life, health, or safety.
- We engage third-party service providers (e.g., IT support, payment processors) who are bound by confidentiality agreements and privacy obligations.
- For referral to other healthcare professionals, with your explicit consent.
3. Data Quality and Security
We take reasonable steps to ensure that the personal information we collect is accurate, up-to-date, and complete. We also implement robust security measures to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. These measures include:
- Secure electronic storage of records.
- Password protection and access controls for digital files.
- Confidentiality agreements with staff and third-party service providers.
- Regular review of our security practices.
4. Access and Correction
You have the right to request access to the personal information we hold about you and to request corrections if you believe it is inaccurate, incomplete, or outdated. To do so, please contact us using the details provided below. We will respond to your request within a reasonable timeframe.
5. Complaints
If you have a complaint about how we have handled your personal information, please contact us in writing. We will investigate your complaint and respond to you within a reasonable period. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).
6. Website and Cookies
Our website may use cookies to enhance your browsing experience. Cookies are small text files stored on your device. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.
7. Contact Information
For any privacy-related questions, requests, or complaints, please contact:
Anna Kazmierska (BSc.NutMed)
Ph. (+61) 478219019
